Plumber in Torrance, California
We called Prudential Plumbing for an annoying issue with a recurring backed-up shower drain. We had two other plumbers look at the problem and they insisted on replacing the main line–under the house and in our front yard as well. High price quotes given by the other plumbers caused us to seek a third opinion from Prudential. Mark from Prudential investigated the problem and assured us it was not the main line. Prudential replaced our “shower drain and common section with laundry drain line” at a fraction of the price quoted by plumbers x and y–we were very glad we did not use them. Our shower has worked nicely ever since–we saved thousands of dollars–Mark was efficient and cordial.
I called another plumber with a lot of good ratings and they told me they were busy. Would we like to make an appointment for tomorrow? It was only 3pm and we had a hissing leak under the house. Still the best I could get was, let me tell you how to shut the water off and we can be there tomorrow around 10am. So we called Prudential plumbing. Prudential said they would be there as soon as they could, probably by 5pm. Mark from Prudential arrived about 4pm, nice surprise and he went right to the problem. There wasn’t going to be a quick fix because he said he had to torch the pipe and the low spot meant he had to drain the water. After some procedures to remove the water he went under the house and replaced the pipe. Then he went back under again to sanitize the area. When he finished our water was back and our toilets worked again! I complimented Mark about the repair and asked how he arrived so quickly after I called. He said he was about a mile away with another customer and our emergency needed service. He still had more work there the next day. We offered Mark a tip but he said he wouldn’t take it this time. He said it was enough that we decided to live so close to his other customer. Our bill wasn’t the lowest I’ve seen but Prudential’s service was maybe the best and they were fast with a response. I think its very true what Prudential says on their web site.